Travel Customer Service Representative Job at Consult with Tray, United States

  • Consult with Tray
  • United States

Job Description

Travel Customer Service Representative

Columbus, Ohio, United States

We're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.

You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.

Key Responsibilities

  • Respond to client inquiries via email, phone, and messaging systems
  • Process itinerary changes, cancellations, and special travel accommodations
  • Provide accurate guidance on travel requirements and agency policies
  • Conduct proactive check-ins with clients ahead of travel dates
  • Efficiently manage and resolve customer concerns with professionalism

What We're Looking For

  • Customer-first mindset with strong communication skills
  • Experience in customer support, hospitality, or tourism preferred
  • Reliable, organized, and capable of multitasking
  • Comfortable navigating online systems and digital booking tools
  • Passionate about travel and delivering excellent service

Technical Requirements

  • Laptop or desktop computer.
  • Reliable broadband internet connection.
  • Smartphone for communication and updates.

What We Offer

  • Work-from-home flexibility
  • Flexible hours
  • Training and mentorship
  • Growth opportunities within a growing travel company
  • Access to industry discounts and travel benefits
  • Positive and team-oriented culture

Or refer someone

Job Tags

Remote work, Flexible hours

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