Usher/Ticket TakerReports To: Event Supervisor/ManagerFLSA Status: Hourly Non-ExemptPosition SummaryPart-time event based onlyThis position works all ticketed events and some non-ticketed events.Usher/Ticket Taker Job DescriptionTicket Takers – Entry Doors• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.• Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor.• Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.• Courteously request that each Guest hold his or her own ticket.• Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.• Scan/tear tickets and return the appropriate portion to the Guest.• Communicate via radio to control access for employees, media, VIP's and participants.• While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility.• Report all intoxicated or disruptive fans outside the doors to security.• Screen for bottles and cans at all entry gates.• Direct disabled Guests to the proper entrances.• Report all Guest and employee injuries to your Supervisor and EMS immediately.• When necessary- count your ticket stubs after the Supervisor closes your door.Ushers - Seating Areas• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.• Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.• Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.• Face the incoming Guests (not the floor) while standing at the top of your section.• Greet and assist Guests and answer any questions that arise.• Check tickets for valid date and seat location; direct or escort Guests to the proper location.• Direct and escort Guests with ticket problems to Customer Service.• Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.• Scan your assigned area for cans, bottles, and any alcohol related problems.• Be alert for any objects being thrown from the seating areas and from areas above your area.• Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.• Watch for seat jumpers to protect the integrity of the tickets.• Prevent Guests and vendor from blocking walkways and aisles.• Direct guests to the designated smoking areas.• Direct and control the exiting of Guests in the event of an emergency evacuation.• Report any incidents to your Supervisor, and complete an incident report, if necessary.• Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.• Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind.• Turn in all lost and found articles to the Information desk.
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